March, 2025
Where’d They Go? A Fun Farewell with Ginger Naseri
As we prepare to say farewell to our Senior Vice President, Ginger Naseri, we couldn’t let her retirement pass without a few laughs and a whole lot of love. In a special video segment for Frontier Times titled “Where’d They Go?”, Ginger sat down to take a walk down memory lane—answering questions about her time at Frontier Health with her signature warmth, humor, and heart.
From memorable milestones to her favorite office lunch (yes, we asked!), Ginger shared what made her career here so meaningful. The lighthearted video gave us all a chance to celebrate her incredible journey, her lasting impact, and the many stories she’s collected along the way.
It was a joy to honor Ginger in a way that felt true to her spirit—fun, thoughtful, and full of gratitude. Thank you, Ginger, for everything you’ve brought to Frontier Health. You’ll always be part of the family!
Calm Health uses evidence-based, personalized programs to aid your overall wellbeing with content such as music, meditations, and sleep stories to name a few. Additionally, you may also share your subscription with up to 5 family members or friends. These personalized recommendations have already been a great tool for several of our colleagues at Frontier Health, with many individuals sharing that they are using the app in the morning to start their day strong, throughout the day during to help alleviate stress, and to help get relaxed for bed at night.
Health Insurance Dependent Audit
If you cover your spouse and/or child(ren) under your health insurance, you will receive a letter this summer from ETC Risk regarding a dependent audit. In this audit, you will be asked to provide proof of legal relationship with your covered spouse and/or child by submitting documents such as marriage/birth certificate(s), tax return information with covered dependents listed, adoption decrees, or other legal documentation to substantiate a proof of relationship.
To prepare for this audit, be sure to track down copies of relevant documents so you will be easily able to upload them into ETC’s secure portal once you receive a letter from them.
This audit is part of compliance with health plan rules for dependent coverage. As a reminder you are able to cover a legally married spouse or children under the age of 26 (or 26+ for children with a disability) including your natural child, step child, adopted child, or any other child that you or your spouse are the legal guardian of. If you have questions about dependent eligibility, please contact Matt Griffith at mgriffit@frontierhealth.org or 423-467-3609.
New Insurance Cards & Free Name Brand Prescriptions
If have health insurance through Frontier Health, you will receive a new insurance card in the mail in May. This card will be necessary to use starting June 1 when you go to the pharmacy as the RXBIN and RXPCN are changing. Please note, this is not a change in coverage for your pharmacy benefits, it is only for processing information when you are at the pharmacy.
FREE Name Brand Prescriptions:
Though the Frontier Health medical/pharmacy plan, you have access to RX Manage to receive certain name brand maintenance medications, such as Ozempic, Jardiance, and Farxiga to name a few, for FREE. Information has been shared about this benefit before, but recently, new tools have been added to help you learn about the program, find eligible medications, and start the sign up process:
By using RX Manage for your eligible prescriptions, you will be helping the plan keep costs down, while getting the care you need. Why does this matter? By keeping costs for the medical plan down (without sacrificing care), you are doing your part in helping control costs that impact premium increases in the future.
Holston C&Y Raises Awareness with Art
To recognize Child Abuse Prevention Month, Rebecca Roosa brought color and awareness to the hallways and lobby of Holston C&Y with thoughtful decorations and displays. Clients also joined in by coloring vibrant butterflies, adding a personal and meaningful touch to the space while helping to spread a message of hope, healing, and prevention.To recognize Child Abuse Prevention Month, Rebecca Roosa brought color and awareness to the hallways and lobby of Holston C&Y with thoughtful decorations and displays. Clients also joined in by coloring vibrant butterflies, adding a personal and meaningful touch to the space while helping to spread a message of hope, healing, and prevention.
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Local Partnership Aims to Empower Foster Children with Duffel Bags, Books, and Activities
In an inspiring new initiative to support children in foster care, several local organizations have A new partnership between TRACES Therapeutic Foster Care, United Way of Greater Kingsport, SMILE Foster Closet, and Frontier Health is providing foster children with duffel bags filled with books, journals, and stress-relief items—resources designed to help them express emotions, build resilience, and feel supported during life transitions.
“This is more than just providing supplies,” said Nicole Cullop, Director of TRACES. “It’s about showing our youth that their community cares, and giving them tools to heal, grow, and form healthy relationships.”
The project, supported in part by a Room to Read grant providing 400 books, is part of United WE READ’s literacy initiative. “We want foster children to feel seen, supported, and equipped to succeed,” said Kelsie Dulaney of United Way.
Rachel Lawson, Executive Director of SMILE Foster Closet, emphasized the dignity the duffel bags offer: “Many children arrive with only a trash bag of belongings. A quality duffel gives them a sense of belonging from the very start.”
With continued support from the community, this collaboration is helping foster youth feel valued, empowered, and ready to thrive.
Stepping Into Community: Adventures in Recovery
Over the past few months, HCPSC members have been stepping out of their comfort zones and into the community—and the results have been inspiring. It all began in February with a trip to a women’s basketball game at Lincoln Memorial University, where the excitement was contagious. In March, members cheered on the Ice Bears in Knoxville, fully immersed in the energy of the game—singing, chatting with fans, and embracing every moment.
Now, the momentum continues. In April, members will attend a theater performance at Walters State Community College and enjoy a self-care day at the Tennessee School of Beauty—two new experiences they’re thrilled to try.
These outings aren’t just fun—they’re powerful tools for recovery. Being part of a community helps reduce stigma, build confidence, and remind individuals living with mental illness or substance use disorders that they are seen, valued, and never alone.
A big thank you to everyone who helped make these experiences possible. You’ve made a real difference.
A Client’s Tribute to Higher Ground
LITTLE TAN BUILDING
There is a little tan building sitting next to a road.
It doesn’t standout from other buildings nearby,
but inside the little building hope is alive.
The people inside are diverse and caring.
Their worries, fears, frustrations, and burdens are common among many,
for this reason it is good that they are sharing.
A kind word, a helping hand, a life lesson is taught.
So much good from this little building that cannot be bought.
The easy life is not known by anyone here, but they dream and strive and work
to make themselves and each others lives better year after year.
Through terrible storms and flood and loss and hardship all around,
the little tan building stood strong as a sanctuary, perhaps because it is higher ground.
Love, oh so simple. The most powerful thing,
fills this little tan building, that so many more people it should bring.
Knock, knock. Hello, welcome, won’t you come in.
Work Aniversaries
30 Years
Beverly Cox
20 Years
Robert Hicks
Rhonda Starnes
Nikki Stanley
5 Years
Tabitha Moore
Kimberly Rutherford
10 Years
Ashley Evans