Watauga Behavioral Health Services

Outpatient services for adults, children, adolescents, and families, provided by licensed or licensed-eligible clinicians; Crisis services are available 24/7 through both phone and face-to-face assessments. Access is available for mental health stabilization at the Crisis Stabilization Unit and more intensive A&D services at Magnolia Ridge Detoxification and Residential Treatment Center.

Psychiatric Services: Adult, Child and Geriatric Psychiatrists and Advanced Practice Nurses provide medication evaluation and monitoring for those who need psychotropic medication as part of their comprehensive treatment plan. Genoa Pharmacy is open onsite to help provide prescription needs for the individuals we serve.

Case Management: Case management is a service that supports your treatment by helping you figure out what services you need, empowering you through person centered planning.

Watauga Behavioral Health Services
109 W. Watauga Ave.
Johnson City, Tennessee, 37604

Phone and Hours if needed/available
Adults: 423-232-2600
C&Y: 423-232-2700

M-F 8-5 Evening Hours Available

Adult Outpatient Services

  • Crisis Services
  • Individual & Group Therapy
  • Co-Occurring
  • Marital & Family Therapy
  • Pharmacotherapy (Medication Management)
  • Case Management
  • Consultation & Education Services
  • Psychiatric Consultation
  • Intensive Outpatient A&D

Case Management

Case management is a service that supports your treatment by helping you figure out what services you need, empowering you through person centered planning. It links you to needed resources and community services, and providing community based support to help you get the most out of your recovery efforts. Case management can help you gain control of everyday problems, help you express your needs, make life less frantic, confused and overwhelming, and help you manage your recovery. We will work alongside you to develop a service plan, follow up to see the plan meets your needs and ensure you get the other services you require. Case management is a home/community based service.

Women's Recovery Services

Women's Recovery Services provide treatment to women at least 18 years old who are either pregnant, or have dependent children, and who have a substance use disorder or co-occurring mental health and substance use disorder. The program is designed to provide specialized treatment to deal with the unique problems women face in recovery, and to address frequently encountered barriers to treatment and recovery. Treatment is geared toward women's needs relating to sexuality, relationships, domestic violence, and all forms of victimization.

Empowering Women to Recovery: Given the powerful hold of alcohol and other drugs, the failure to control use often creates feelings of defeat, shame, and guilt. Women's Recovery Services helps empower women in their recovery and helps them build healthier families.

Direct Services

  • Comprehensive Substance Abuse and Mental Health Assessment
  • Intensive Outpatient Treatment
  • Individual, Group, and Family Therapy
  • Intensive Case Management
  • Psychiatric Services and Medication Management
  • Medication Training and Support
  • Recovery Skills Building
  • Leisure And Recreational Skills Building
  • Parenting Support
  • Family and Relationship Support
  • Transportation Services
  • Child Care
  • Recovery Check-Ups

Community Links

  • Vocational: Employment Counseling
  • Referral for At-Risk Children
  • Referral for Medication Assisted Treatment
  • Assistance in Accessing Medical Care

* Not all services are available at all locations
Women's Recovery Services receives funding from the Tennessee Department of Mental Health, Division of Alcohol & Drug Services.

Children & Youth Services

A team of master's level therapists provide mental health and substance abuse services to children, youth, and their families who present with a variety of behavioral or emotional concerns to include ADHD, alcohol and drug abuse, child abuse, divorce issues, depression, and domestic violence. The therapist works with the family to find solutions in individual, group, and family sessions. The C&Y team also coordinates with teachers, juvenile court, state, the family physician, social service agencies, and other relevant professionals.

Children & Youth Services include:

  • Case Management
  • Adolescent Drug & Alcohol Treatment
  • Individual & Family Counseling
  • Crisis Services
  • Children First
  • Student Assistance Program (SAP)
  • Psychopharmacological Intervention
  • Parenting Classes
  • Tobacco Education Program
  • C&Y Continuous Treatment Team (CTT)
  • Comprehensive Child & Family TreatmentCase Management

Case Management

Case management services are delivered in the office and in the community where the child lives. This can be the home, school, public library, parks or other child and family friendly locations. Case management helps children and youth who have emotional and/or behavior problems by assessing their needs and linking them and their families to needed resources and community services. The case manager helps plan treatment, family interventions, linkages, and will help monitor your child's progress and advocate for their needs. Case managers also assist during crisis situations. Case management is a home/community based service.

Children's Issues

Children and their families may experience problems that need intervention. Some problems may be temporary including:

  • Stressful Life Events
  • Physical Illness
  • Family Separation or Divorce

Others may last a longer time and may include problems with:

  • Depression
  • Effects of Physical, Emotional or Sexual Abuse
  • Diagnosis of a Mental Illness
  • Learning Disability
  • Developmental Delays
  • Substance Abuse
  • Behavior Problems


Psychopharmacological Intervention: Our C&Y Psychiatrist specializes in treating children and adolescents and works with therapists and case managers to provide medical intervention, prescribe medication, and offer consultation on diagnosis and treatment from a medical perspective.

Comprehensive Child & Family / C&Y Continuous Treatment Team

Comprehensive Child & Family Team are intensive in-home programs offering therapy and case management for families whose children are at-risk of hospitalization, out-of-home placement, or are being transitioned back into the home from placement. The program serves individuals in the eight Northeast Tennessee counties serviced by Frontier Health. The program helps families design services to fit their unique needs. After assessing the child, behavioral health specialists provide:

  • In-Home Family Therapy
  • Linkage to Frontier Health Services
  • Intensive Case Management
  • Crisis Intervention
  • Parenting Assistance
  • Individualized Behavioral Plans
  • Linkage to Educational Services and Other Agencies

Family Links

The Family Links program works with children who have serious emotional disturbances such as Attention Deficit Hyperactivity Disorder, Disruptive Behavior Disorder, Reactive Detachment Disorder and similar diagnoses. The program helps address behavior problems, while giving parents a break.

Together, the respite provider and your family determine your individual plan tailored to meet individual needs and unique circumstances. The families' individual respite plan may include short-term respite care by staff, identification of possible respite resources in the community, and establishing a behavior modification chart to target problem behaviors.

Family Links provides short-term planned respite care free of charge for children who have serious emotional disturbances within the ages of 2 to 15 years. We serve the Tri-Cities region with a 30-mile radius of the Watauga Behavioral Health office, but can make arrangements for families living outside this area. Our services typically run for six to eight weeks for a few hours a week.

During this time, Family Links helps parents locate long-term respite services that are appropriate for their child's needs. For eligibility requirements and other guidelines, call 232-2700.

Family Links also offers a free parent support group that meets regularly and gives parents a chance to connect. Parents have an opportunity to voice their opinion, share useful information and tips, and express their concerns with raising a special needs child. Family Links provides child care for all appropriate children during the meetings.

Respite Care Up to 4 Hours One Time Per Week

Parenting Classes

Frontier Health offers parenting classes to help parents reduce problem behaviors and increase communication and family unity. The program helps parents develop effective, healthy responses to resolve conflict. Parents focus on behavior modification and social learning.

Project BASIC

Project BASIC, founded in 1985, serves elementary students in several counties in Tennessee and is funded by the Department of Mental Health. The coping skills, self-confidence and problem-solving skills developed by the BASIC program will help students make GOOD choices throughout their lives. Classroom program targets appropriate expressions of feelings, social skills, conflict resolution, and problem-solving skills with fun, challenging activities.

The Child Development Specialist provides classroom presentations that target appropriate expression of feelings, social skills, conflict resolution, and problem-solving skills. The specialist provides fun and challenging activities using puppets, games, puzzles, and stories. The Child Development Specialist also provides teachers support with students experiencing difficulties, and assists in developing a plan to help the child overcome them and succeed.

Project BASIC offers education and support to families in finding and accessing appropriate services for their children. Through these services, Project BASIC strives to provide students, school staff, and families with the tools to promote better attitudes and skills in children.
Interested parents may contact Project BASIC through your child's school.

  • Mental Health Education
  • Early Intervention
  • Teacher Consultation
  • School Climate Projects

Regional Intervention Program

The Regional Intervention Program is a parent-implemented, activity-based program for families of young children offered free of charge. RIP is fully funded by the Tennessee Department of Mental Health for families with children ages 2 through kindergarten who are exhibiting behavior problems.

Children are eligible even if they are enrolled kindergarten. RIP offers Beginning Behavior Management, Advanced Behavior Management Training, Classroom Programs, Social Skills Training, Child Care & Preschool Intervention and Follow-Up Services for families who complete the program.

  • Professional Resource Staff
  • Behavior Management Training
  • Classroom Programs
  • Social Skills Training
  • Childcare
  • Preschool Intervention
  • Follow-Up Services

Parents with concerns about their child's behavior have come to RIP for assistance in handling things such as:

  • Overly active behavior
  • Withdrawn behavior
  • Tantrums
  • Aggressive behavior
  • Not following directions
  • Bedtime and sleeping problems
  • Destructive behavior
  • Screaming
  • Inattentiveness
  • Stubbornness

Student Assistance Program

Students may self-refer through their guidance counselor.

SAP is designed to work closely with teachers, guidance counselors, and school administrators to identify students who are at risk of falling behind in schoolwork, have mental health issues, alcohol and drug issues, etc. Referrals for SAP services can be made by faculty, staff, friends, families, peers, and students themselves.

The counselor is skilled in child and family counseling and trained to address behavioral health issues including ADHD, alcohol and drug abuse, child abuse, divorce issues, depression, anger issues, domestic violence, and crisis intervention.

Clinical services for at-risk students with academic, social, and/or behavioral problems. Helps schools maintain safe, disciplined learning environments. Consultation for teachers and collaboration with counselors is provided.

  • Group & Individual Counseling
  • Crisis Intervention
  • Parent Education & Counseling
  • Violence Prevention Curriculum
  • Referrals
  • Assessment, Intervention for Alcohol or Tobacco Offenses
  • Life Skills Training

What Can SAP Do?

  • Assist students dealing with difficulties related to adjusting to school, making friends, divorced or divorcing parents, sibling rivalry, and grief
  • Provide education and intervention for students with drug and alcohol issues
  • Provide resources to help deal with family conflicts
  • Help identify potential problem areas of student behavior
  • Provide training to assist with anger management
  • Mediate conflicts between students
  • Mediate conflicts between students and teachers
  • Provide information and resources for suicide prevention
  • Advocate for students regarding academic difficulties

Student Issues:

  • Teen Pregnancy
  • Truancy
  • Suicide
  • Depression
  • Abuse & Neglect
  • Alcohol, Tobacco & Other Drug Abuse
  • Family Violence
  • School Violence
  • Anger Management
  • Bullying
  • Team Effort

SAP utilizes the strengths from all the child's resources by creating a team effort among parents, guardians, teachers, counselors, and other mental health professionals. Staff assess the studen'ts resources and link the students to professional services, if needed. The SAP program takes a proactive approach by providing student intervention programs, classroom presentations, anger management groups, and school staff training.